It is becoming increasingly rare to find good customer service these days. One of my pet peeves is store clerks who complete a transaction without acknowledging the customer or saying "Thank You." Maybe I am observant of customer service since my profession is highly centered upon service as well. Several years ago I attempted to return an item to Target. The return was a huge hassle and unfair and basically resulted in my personal boycott of that store. By contrast, I recently returned an item to the local Bass Pro Shop. Even without a receipt, the customer service rep easily handled the transaction and gave me every option from exchange; return of my money to store credit toward a different item.
Needless to say, Bass Pro has earned my loyalty.